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ABOVE THE FOLD - The part of the page you can see without scrolling down or over. The exact amount of space will vary by viewer because of screen settings. You often pay a premium for advertisement placements above the fold, which will add to the costs of internet marketing services, but may also add to results. ADCENTER - Bing Ads powers paid search results on Microsoft’s bing, Yahoo! (as of November 2010), and other sites within its network. Bing Ads was formally known as Microsoft adCenter and is now the second largest paid search provider in the United States. AD EXTENSIONS - Added information that is included in your text ad. These can include extra features about your business, such as your location, phone number, links to certain product or services pages, and call-outs. ADVERTISING NETWORK - A group of websites where one advertiser controls all or a portion of the ads for all sites. A common example is the Google Search Network, which includes AOL, Amazon,Ask.com (formerly Ask Jeeves), and thousands of other sites. In Google AdWords, they offer two types of ad networks on the internet: search and display (which used to be called their content network). ADWORDS - AdWords is Google’s paid search marketing program, the largest such program in the world and in most countries with notable exceptions such as China (Baidu) and Russia (Yandex). Introduced in 2001, AdWords was the first pay per click provider offering the concept of Quality Score, factoring search relevancy (via click-through rate) in along with bid to determine ad position. AFFILIATE MARKETING - A type of internet marketing in which you partner with other websites, individuals, or companies to send traffic to your site. You will typically pay on a Cost per Acquisition (CPA) or Cost per Click (CPC) basis. AGGREGATE DATA - Data that details how a group of consumers interacts with your marketing efforts or websites. This can be how an audience views videos, ads, pictures, etc and what actions are taken after viewing. This can give a comprehensive view of how your target market is engaged, as a whole, through marketing efforts, as opposed to individualised consumer data. ALGORITHM - The term search engines use for the formulae they use to determine the rankings of your Natural Listings. Search engines will periodically send a Spider through your website to view all its information. Their programs analyse then analyse this and other data to value your site and fix whether or not, and how high or low pages on your site will appear on various searches. These algorithms can be very complicated (Google alone currently uses 106 different variables) and search engines closely guard their algorithms as trade secrets. ALT TAGS - HTML tags used to describe website graphics by displaying a block of text when moused-over. Search engines are generally unable to view graphics or distinguish text that might be contained within them, and the implementation of an ALT tag enables search engines to categorise that graphic. AMP - An acronym for the Google-backed Accelerated Mobile Pages Project was announced by Google in October 2015. It was designed as an open-source initiative for publishers to create content that loads quickly on mobile devices. AMP consists of three parts: AMP HTML, AMP JS & Google AMP Cache. For more information see the AMP Project website. ANALYTICS - Also known as Web Metrics. Analytics refers to the collection of data about a website and its users. Analytics programs typically give performance data on clicks, time, pages viewed, website paths, and a variety of other information. The proper use of Web analytics allows website owners to improve their visitor experience, which often leads to higher ROI for profit-based sites. ANCHOR TEXT - The clickable words of a hypertext link; they will appear as the underlined blue part in standard web design. In the preceding sentence, “hypertext link” is the anchor text. As with anything in SEO, it can be overdone, but generally speaking, using your important keywords in the anchor text is highly desirable. ASTROTURFING - The process of creating fake grassroots campaigns. Astroturfing is often used specifically regarding review sites like Google Places, Yelp, Judy’s Book and more. These fake reviews can be positive reviews for your own company or slander against your competitors. Not a good idea. AUTOMATED RULES - A feature in Google AdWords that automatically adjusts your ad statuses, budgets, and bids based on the specific parameters that you set. AVERAGE POSITION - This statistic describes what position your ad typically appears in on the search results page. new question go to app settings and press "Manage Questions" button.

BACKLINKS - Links from other websites pointing to any particular page on your site. Search engines use backlinks to judge a site’s credibility; if a site links to you, the reasoning goes, it is in effect vouching for your authority on a particular subject. Therefore, Link Building is an incredibly important part of Search Engine Optimisation. How many links, the quality of the sites linking to you, and how they link to you all are important factors. Also called Inbound Links. BAIDU - Serving primarily China, Baidu is the largest non-US based search engine in the world (although it was started in the United States). Sites can be optimised for Baidu and they offer their own paid search service. BANNED - When pages are removed from a search engine’s index specifically because the search engine has deemed them to be violating their guidelines. Although procedures are starting to loosen up somewhat, typically a search engine will not confirm to you that your site has been banned or why it has been banned. If you knowingly did something against the rules (written or unwritten) that got your site banned, you can probably clean up your act and get back in the game. BANNERS - Picture advertisements placed on websites. Such advertising is often a staple of internet marketing branding campaigns. Depending upon their size and shape, banner ads may also be referred to as buttons, inlines, leaderboards, skyscrapers, or other terms. When using specifics, banner ads refer to a 468×60 pixel size. Banner ads can be static pictures, animated, or interactive. Banner ads appear anywhere on a site – top, middle, bottom, or side. Banner costs vary by website and advertiser; two of the most popular pay structures are Cost per 1,000 Impressions (CPM) and flat costs for a specified period of time. BEACON TECHNOLOGY - is a form of technology that allows companies, primarily retailers and marketers, to connect and engage wirelessly with consumers via their mobile devices. The appeal is that companies can use the Bluetooth signal to deliver geo-targeted, personalised messages, and push notifications, when the customer is in range of the beacon, and can even act as an analytics tool to decipher steps taken to reach a purchasing decision. BEHAVIORAL TARGETING (BT) - An area of internet marketing becoming increasingly refined, behavioral targeting looks to put ads in front of people who should be more receptive to the particular message given past Web behavior, including purchases and websites visited. The use of cookies enables online behavioral targeting. BING - Bing is Microsoft’s search engine, which replaced live.com in June 2009. Bing results now power Yahoo!’s search for paid (except display; through Microsoft adCenter) and organic (except local listings) through an alliance entered into between the two Web giants in December 2009. The deal cleared regulatory concerns in early 2010 and was fully completed in November of the same year. BING ADS EDITOR - Bing Ads Editor is a free downloadable application for managing Bing Ads advertising campaigns. It allows the advertiser to manage multiple accounts at the same time, make bulk changes, copy or move items between adgroups and campaigns, and more. Also, it allows you to keep working offline. BING MERCHANT CENTER - Bing Merchant Center is a tool that helps you upload your store and product data to Bing and make it available to Bing Shopping. BLACK HAT SEO - The opposite of White Hat SEO, these Search Engine Optimisation, or SEO, tactics are (attempted) ways of tricking the Search Engines to get better rankings for a website. If not immediately, using black hat methods will eventually get your site drastically lower rankings or banned from the search engines altogether. While there are completely legal and ethical techniques you can use to improve rankings, if you design and market a website mostly for humans and not for the search engines’ Spiders, you should be okay. BLOG - Short for web log, blogs are part journal, part website. Typically the newest entry (blog post) appears at the top of the page with older entries coming after in reverse chronological order. Several blogging platforms exist; our favorite is WordPress. BOUNCE RATE - The percentage of people who visit your website but leave without visiting any other page. BRAND STACKING - Multiple page one listings from a single domain. Prior to 2010, a site would be fortunate if it had three first page results for branded searches. Since Google tweaked its algorithm to include Brand Stacking, that number has risen to as many as eight of the top search rankings BROAD MATCH - This is the default matching option. With this bid type your ad may show if a search term contains your keywords in any way. Your ads may show for synonyms of your keywords, related searches, and other relevant variations or phrases. This match type is best when trying to reach the largest possible audience with your keywords. BUYER PERSONA - Fictional depiction of your target customers that serve as a valuable points of reference for various digital marketing strategies. Marketing professionals take considerations from buyer goals, industry research, customer data, demographics, and natural human behaviors when forming buyer personas. The ultimate goal of this practice is to create an image of your ideal customer. That way, you can personalise your site layout, develop new content, or tailor any marketing strategies to increase the chances of acquiring the customers you need to grow your business.

CANONICAL TAG - A canonical tag tells (most) search engines which page is preferred when two URLs are similar or duplicate. In most instances this tag is used when you have products or content that is accessible by multiple URLs or in some cases, even websites. The tag is part of the HTML head code using the attribute rel=canonical. CASCADING STYLE SHEET (CSS) - Defines how HTML elements such as layout, colors, & fonts will be displayed. External style sheets can be stored in CSS files which allow for faster loading pages, smaller file sizes, and other benefits for visitors, search engines, and designers. CATEGORIES - Words or phrases used to organise blog posts and other pieces of information, such as albums for photos. Categories are generally broader than tags and used in instances when there will generally be multiple posts or other data points per category. CCTLD - ccTLD’s are “Country-code” TLD‘s showing what country a site is focused on or based in. Using Google and the United Kingdom as an example, Google UK is google.co.uk. Sometimes these ccTLD’s are two sets of letters separated by a period (e.g. “co.uk” for the UK or “com.au” for Australia) and sometimes they are just one set of letters (e.g. “.fr” for France). Use of separate websites on unique ccTLD’s is typically viewed as the best way for exporters to target other countries via search engine optimisation. However, site owners can also target outside countries through other means such as through country-focused subdomains or even subdirectories. CLICK THROUGH RATE (CTR) - # of clicks / # of impressions. Click through rate is a common internet marketing measurement tool for ad effectiveness. This rate tells you how many times people are actually clicking on your ad out of the number of times your ad is shown. Low click through rates can be caused by a number of factors, including copy, placement, and relevance. CLOAKING - Showing a search engine spider or bot one version of a Web page and a different version to the end user. Several search engines have explicit rules against unapproved cloaking. Those violating these guidelines may find their pages penalised or banned from a search engine’s index. As for approved cloaking, this generally only happens with search engines that offer a paid inclusion program. Anyone offering cloaking services should be able to demonstrate explicit approval from a search engine for what it is they intend to do. CONSUMER DATA - How an individual interacts with marketing efforts or website. This is a very specialised, linear approach to interpreting digital marketing data, and allows a brand to hone in on key influencers, rather than the audience as a whole. Going off of this information, a brand can better target marketing efforts to a particular segment of their audience. CONTENT MANAGEMENT SYSTEM - Content Management Systems (CMS) allow website owners to make text and picture changes to their websites without specialised programming knowledge of software like Adobe Dreamweaver or Microsoft FrontPage. Content Management Systems can be edited by anyone with basic word knowledge via an internet connection. No need for length or costly web development contracts or need to wait on someone outside your company to make changes. CMS examples include WordPress, Drupal, and Joomla. CONTENT MARKETING - In opposition to traditional online advertising methods, content marketing is an inbound marketing practice that seeks to generate leads and traffic through the creation and distribution of content that caters to the needs of a defined audience of prospective customers. Content marketing as a strategy for SEO service providers achieved critical mass in the latter part of 2012 following the release of the Penguin algorithm update by Google, which adjusted a number of spam factors and affected a high percentage of search queries. CONTENT NETWORK - Each major search engine offers a form of a content network within its paid search interface, typically referred to as content networks, although Google just renamed their content network the Google Display Network. Within Google AdWords, advertisers have two options for content network advertising: Pick sites. With this option, you can choose the actual sites, or in some cases, sections and pages of sites, on which you want to display your ads. Contextual advertising. Contextual advertising allows you to use keywords like you would in traditional paid search advertising and the search engines will display your ads next to articles, blog posts, and other Web pages that are related to those keywords. Interest categories. Target users who display a common interest like sports, travel, shopping, etc. Both options are great for inexpensive brand awareness on massive scales in addition to more direct means such as lead generation. The days of buying remnant display ads not being worth it are behind us. CONTENT TAGS - HTML tags which define the essence of the content contained within them and readable by search spiders. These include Header and Alt Tags. CONTEXTUAL ADVERTISING - A feature offered by major search engine advertisers allowing your advertisement to be placed next to related news articles and on other Web pages. Contextual advertising seeks to match Web content from the display page with your advertised search term(s). Contextual advertising isn’t perfect, but it’s come a long way from its inception to the point where it can provide great value to advertisers when used correctly. CONVERSION RATE - This statistic, or metric, tells you what percentage of people is converting. The definition of a “conversion” depends upon your goals and measurements. It could mean a sign up for free information, a completed survey, a purchase made, or other. CONVERSION RATE OPTIMIZATION - Depending on what your site deems as a conversion, there are steps that can always be taken to improve the likelihood that visitors to your site will perform a conversion driven action. Typically, this means changing certain aspects centered around the conversion. For example, if you have an ecommerce site, you may change the orientation of certain elements or their physical appearance like the color of the “Add to cart” button or removing certain steps to make it easier to purchase an item. Conversion rate optimisation relies heavily on A/B testing as what may work for one website may not necessarily work for another. COOKIE - Think of cookies like Batman’s Bat Tracer. When you visit a website, Batman sticks a cookie on your browser to follow you around. Batman can then go back to his Bat Cave and watch where you’re going and where you’ve been. A little Big Brother-ish to be sure, but cookies also provide direct benefits to surfers, including remembering passwords and bringing you offers in which you are genuinely interested (see Behavioral Targeting above). COST PER ACQUISITION (CPA) - An online advertising cost structure where you pay per an agreed upon actionable event, such as a lead, registration, or sale. COST PER CLICK (CPC) - A common way to pay for search engine and other types of online advertising, CPC means you pay a pre-determined amount each time someone clicks on your advertisement to visit your site. You usually set a top amount you are willing to pay per click for each search term, and the amount you pay will be equal or less to that amount, depending on the particular search engine and your competitors’ bids. Also referred to as Pay Per Click (PPC) or Paid Search Marketing. COST PER IMPRESSION (CPM) - A common internet marketing cost structure, especially for banner advertising. You agree to pay a set cost for every 1,000 Impressions your ad receives. Search engine marketing may involve CPM costs for Contextual Advertising. This internet advertising pay structure should really be called Cost per 1,000 Impressions. CRAWLER - Component of a search engine that gathers listings by automatically “crawling” the Web. A search engine’s crawler (also known as a Spider or robot) follows links to Web Pages. It makes copies of those pages and stores them in a search engine’s index. CSS - CSS – short for Cascading Style Sheet CUSTOMER RELATIONSHIP MANAGEMENT (CRM) - Software solutions that help enterprise businesses manage customer relationships in an organised way. An example of a CRM would be a database containing detailed customer information that management and salespeople can reference in order to match customer needs with products, inform customers of service requirements, etc.

DAILY BUDGET - In PPC advertising, an average daily budget is set for each campaign. You choose the daily budget based on your goals and how much you would like to spend. DAY PARTING - Day parting refers to serving ads at different times of the day and days of the week, or even changing bids or copy / creative at different times. For example, you may not want your ads to show from 11AM-2PM on Tuesdays. This can be done manually in most online platforms, or automatically in some such as Google AdWords. Automated day parting is not currently available directly through many social media advertising platforms such as facebook ads and LinkedIn direct ads. DELISTING - When pages or whole websites are removed from a search engine’s index. This may happen because, but not necessarily, they have been Banned. DESCRIPTION TAGS - HTML tags which provide a brief description of your site that search engines can understand. Description tags should contain the main keywords of the page it is describing in a short summary – don’t go crazy here with Keyword Stuffing. DIGITAL MARKETING FUNNEL - How companies attract and retain clients through search engine marketing. The six stages of the digital marketing funnel are: Exposure- this is done through SEO and PPC Ads Discovery- When a potential customer clicks through your site to learn more about you, your product, and service Consideration- Potential customer considers purchasing your product Conversion- Potential customer buys something, or completes an actionable item on your site, turning them into an actual customer Customer Relationship- Maintain a good relationship with your client base through engagement, communication, and customer service Retention- Creating value for customers that they do not receive from competitors is crucial. By creating value, maintaining excellent service and user experience, customers often return or stay DISPLAY URL - This is the URL that is displayed along with your ads. This URL can vary from the Destination URL, but must use the same root domain. You are allowed 35 characters for a Display URL in AdWords. DIRECTORIES - A type of search engine where business listings are gathered through submissions, information pulled from data aggregators (e.g. Acxiom), or a combination of the two. Websites are often reviewed and placed in a relevant category. Directories can be utilised for strengthening local SEO and providing relevant referral traffic. DOMAIN AUTHORITY - Developed by Moz, domain authority is a score ranging from 0 – 100 that predicts how a website will rank on search engines. It is often used by SEOs to compare one site to another as well as tracking the improvement overtime. DOMAIN NAME - A website’s main address. DOORWAY PAGE - A Web page created to rank well in a search engine’s organic listings (non-paid) and delivers very little information to those viewing it. Instead, visitors will often only see a brief call to action (i.e., “Click Here to Enter”), or they may be automatically propelled past the doorway page. With cloaking, they may never see the doorway page at all. Several search engines have guidelines against doorway pages, though they are more commonly allowed through paid inclusion programs. Also referred to as bridge pages, gateway pages and jump pages and not to be confused with Landing Pages. DOMAIN NAME MONITORING - Watching Domains across various extensions. Some companies offer to do this for, say a .com site by checking the same domain name in .net, .org, .eu, etc. DRIP MARKETING - marketing communications that are written in advance of delivery, and then sent to prospective customers or current customers at pre-determined intervals in their buyer or customer journey. The \”drip\” moniker of this online marketing strategy was devised by the way the messages are crafted and sent. Typically, these email messages are sent one at a time, about one specific product or service, with a pre-determined amount of time between the next email being sent. An electronic form of marketing communications that are written in advance of delivery, and then sent to prospective customers or current customers at pre-determined intervals in their buyer or customer journey. The “drip” moniker of this online marketing strategy was devised by the way the messages are crafted and sent. Typically, these email messages are sent one at a time, about one specific product or service, with a pre-determined amount of time between the next email being sent. DYNAMIC RETARGETING - Ads shown to users who have already been to your site containing images and information about the exact item they viewed.

ECOMMERCE - The ability to purchase online. eCommerce also goes by other super-snazzy names like etail. Website features that allow ecommerce are commonly called shopping carts. EDGERANK - The algorithm Facebook uses to rank business / brand pages, groups, celebrity pages or individual accounts to determine which posts from those accounts will appear in the Newsfeed of users connected to those pages and profiles (or pages and profiles tagged in the posts). The higher the EdgeRank, the more likely your posts will appear in the Newsfeeds of your followers. Originally this algorithm was primarily influenced by the level of engagement accounts receive from their posts, but has since been updated to take more factors into consideration. Facebook does not release this data publicly, nor does it use the term internally. EGO KEYWORD - A keyword an individual or organisation feels it must rank for in either or both natural listings or paid search results regardless of cost and Return on Investment. Read more about ego keywords. EMAIL CAMPAIGN SYSTEM - Email is perhaps the most overlooked and underutilised (based on cost and effectiveness) form of internet marketing today. Email campaign systems allow organisations to send out emails to their email lists with a standard look and feel. Features often include the ability to segment lists. E-MARKETING - Another synonym for online marketing, internet marketing, or digital marketing. Marketing strategies (like SEO, PPC, retargeting, social advertising, etc.) that are deployed using web based technology in an effort to generate sales leads or e-commerce revenue. ENHANCED BIDDING - A feature specific to Google AdWords. When you select to utilise enhanced bidding, you’re giving AdWords the power to adjust your bidding in order to increase conversions. With this feature, you can pay up to 30% over the keyword bid that you set. Think of it like a hybrid between CPC and CPA bidding, albeit still more heavily weighted toward cost per click. Be careful with enhanced bidding – many search engine marketers will tell you that they have had poor experiences with cost per acquisition bidding within AdWords. EYETRACKING - A process that allows testing of websites for usability or any other purpose. Eyetracking is performed by a small number of companies utilising high-speedcameras to monitor and record where the eyes of test subjects actually move on screen. EXACT MATCH - This is the most specific of the match types. With this type your ad will only show if the search term contains your keywords exactly as they are written. EXPANDED TEXT ADS - These are text ads with double the characters compared to standard text ads. The new ads feature two 30-character headline fields, one 80-caracter description field and two 15-character paths in the display URL field. Also, ETAs are mobile-optimised, so you can reach potential customers on desktop and mobile devices with the same ad.

FACEBOOK RETARGETING - While this term can also refer to other forms of retargeting, it is most often used to mean serving ads to prior site visitors while those visitors are on facebook. Facebook opened its ad exchange in December 2012 to allow partners to offer Facebook retargeting. FEED - Coming in an XML language that uses either RSS or Atom formatting are an extremely popular way for organisations to get their messages through the clutter and into the hands of interested parties. With the simple click of an orange button (right), users can stay connected to a site’s content (Blogs, news, podcasts, etc.) automatically anytime their computers are connected to the internet. That button will connect you to the feed for the Found Blog. FINAL URL - The URL address for the page you’re sending traffic to from your ads. This can be different than the Display URL, but must use the same root domain. FORUM - A place on the internet where people with common interests or backgrounds come together to find information and discuss topics.

GEO-TARGETING - The ability to reach potential clients by their physical location. The major search engines now all offer the ability to geo-target searches in their Pay-Per-Click campaigns by viewing their IP addresses. Geo-targeting allows advertisers to specify which markets they do and don’t want to reach. GMAIL SPONSORED PROMOTIONS (GSP) - Google Display Network campaigns that allow advertisers to show ads in Gmail. Custom ads can be created in the AdWords ad gallery. You pay when someone clicks to expand your ad in their inbox. Any clicks on the expanded ad are free. GOLDEN TRIANGLE - Eye-tracking studies show an “F” shaped pattern that most people tend to look at most often when looking at Search Engine Results Pages. These patterns vary slightly among the different Search Engines, but show the importance of placement among Natural Listings and Pay-per-Click ads. GOOGLE ADWORDS EDITOR - AdWords Editor is a free downloadable application for managing AdWords advertising campaigns. It allows the advertiser to manage multiple accounts at the same time, make bulk changes, copy or move items between adgroups and campaigns, and more. Also, it allows you to keep working offline. GOOGLE FORWARDING NUMBER - A unique phone number that replaces the companies standard number on their landing page. GOOGLE MERCHANT CENTER - Google Merchant Center is a tool that helps you upload your store and product data to Google and make it available to Google Shopping and other Google services. GOOGLE MY BUSINESS - A free business listing in Google Maps that help businesses show up when people do a local search. GOOGLE PARTNER - Google AdWords offers the most extensive certification process of any of the paid search marketing providers. The Google Partner program replaces the earlier Qualified Google Advertising Company / Individual program. GOOGLE PENGUIN UPDATE - In an effort to combat websites that may have participated in questionable link building practices in order to manipulate search engine rankings, Google launched the infamous Penguin update in April 2012. This update pertained mostly to sites who may have obtained backlinks by purchasing them or through established link networks. Essentially, sites should distance themselves from these practices and avoid using them in the future. GOOGLE PANDA UPDATE - Google is always trying to serve the best and most relevant search results to satisfy their users. Part of their method involves looking at the length of content for a target keyword. Previously, sites with a relatively low amount of content could compete against sites with lengthier and, theoretically, better content. Another aspect that the Panda update looks at is duplicate content. Essentially, if two or more pages on a site have the exact or very similar content, Google will devalue these duplicate pages in search rankings. In February 2011, the Panda update to their algorithm sought to favor sites with more content than those with “thin” content. The most recent version reportedly rolled out as of July 2015 (Panda 4.2), but has since been rolled into Google’s ongoing algorithm updates. GRAPHICAL SEARCH INVENTORY - Banners and other types of advertising units which can be synchronised to search keywords. Includes pop-ups browser toolbars and rich media. GROWTH HACKING - Growth hacking is a highly efficient way to increase customer acquistion using the most effective tactics available to engage a specifc buyer persona. Typically deployed in the “Software as a Service” industry or startup environments, growth hacking often involves multiple marketing strategies and nimble product development practices to create a solution that rapidly scales the user base of a product/service. SEO, PPC, social media advertising and retargeting can all be core components of a growth hacking strategy, based on the goals of the business.

IMAGE MAPS - Clickable regions on images that make links more visually appealing and websites more interesting. Image maps enable spiders to “read” this material. IMPRESSIONS - The number of times someone views a page displaying your ad. Note that this is not the same as actually seeing your ad, making placement and an understanding of the site’s traffic particularly important when paying on a Cost per 1,000 Impressions basis. INBOUND OR INCOMING LINKS - See Backlinks INBOUND MARKETING - Marketing services and strategies that successfully cause prospective customers to navigate to a website on their own accord, usually due to the consistent creation of engaging content. Examples include SEO, content marketing, blogging, and email marketing to a list that is self-curated. In contrast to traditional advertising methods that get the attention of prospective customers paid advertising promotions. INDEX - The collection of information a search engine has which searchers can query against. With crawler-based search engines, the index is typically copies of all the Web pages they have found from crawling the Web. With human-powered directories, the index contains the summaries of all the websites that have been categorized. INFLUENCER MARKETING - Similar to celebrity endorsements, brands and marketers will often reach out to content creators and influencers to tap into specific communities. Whether it’s an audience created by the influencer or they’re considered a thought leader in their community, brands will partner with influencers to gain better awareness within that community. For example, a dog accessories brand may partner with a reputable dog blogger to create content for the blogger’s subscribers. INTERNET MARKETING - Any of a number of ways to reach internet users, including Search Engine Marketing, Search Engine Optimisation, and Banner advertising. Direct Online Marketing™ specialises in these internet marketing services. INTERNAL LINKING - Placing hyperlinks on a page to other pages within the same site. This helps users find more information, improve site interaction, and enhances your SEO efforts. INTERSTITIAL - An ad that appears between two pages a person is trying to view. The ad often appears near a hyperlink allowing someone to quit viewing your ad and go directly to the page he or she originally tried to access. Direct Online Marketing™ typically does not employ this type of advertisement as part of its internet marketing services. INSTAGRAM - A social network for users to create images using a selection of filters and share with their followers.

JAVASCRIPT - JavaScript – not to be confused with its distant cousin Java – is an Object Oriented Programming language developed by NetScape. It is used primarily to improve user experiences on websites with enhanced functionality.

KEYWORD - Almost interchangeable with Search Term, keywords are words or a group of words that a person may search for in a Search Engine. Keywords also refer to the terms you bid on through search engine marketing in trying to attract visitors to your website or Landing Page. Part of successful Search Engine Optimisation is including keywords in your website copy and Meta Tags. KEYWORD DIFFICULTY - A metric commonly used in search engine optimisation that determines how much on-page targeting and offsite link building will be required to rank for phrase. Also commonly referred to as KPI, most tools that monitor keyword difficulty use a percentage scale of 1-100, with phrases ranked in descending order. Therefore, a search phrase which requires more effort to obtain a top rank in the search engines – and therefore a high keyword difficulty – will typically receive a score that approaches 100 (or 1.00), whereas a search phrase that requires less effort to obtain a top rank will have a keyword difficulty that is closer to 0 (0.00). KEYWORD STUFFING - When the Web was young and search engines were starting to gain in popularity, some smart website owners realised that the search engine Algorithms really liked some Meta Tags. Really liked them. So they started stuffing a bunch of keywords, often with high search volumes and no relevancy to the site, into the title, description, and keyword tags. Sites instantly rocketed to great SERPs. Soon thereafter the search engines changed their ranking formulae and the sites lost their positions or were outright Banned. KEYWORD TAGS - HTML tags which define the keywords used on Web pages. Meta keyword tags used to carry great weight with some older search engines until they caught up with the spammers using this practice and modified their algorithms. Today Google is officially on record for not giving these tags any weight.

LANDING PAGE - The first page a person sees when coming to your website from an advertisement. This page can be any page on your website including your home page. Almost anytime you direct someone to your website from an advertisement, you should send them to a specialised landing page with tailored information to increase your landing page conversion rate. Radio advertisements are a notable exception as spelling out specific URL‘s can be time consuming and difficult to remember. Direct Online Marketing™ has extensive experience in creating, testing, and modifying landing page conversion rates to give your business the highest quality, least expensive, most cost effective leads possible. LINK BUILDING - The process of obtaining hyperlinks (links or backlinks) from one website back to your own. Link building is of critical importance for successful SEO. Due to algorithm updates, link building has become particularly challenging. Gone are the days of haphazard, irrelevant links- lazy link building can get you penalised from Google. Today’s link building strategies must be strictly white hat: the site you are seeking links from should be earned organically (through practices such as content creation) from sites relevant to your industry. Earning relevant links from high authority sites will help your site rankings on the SERPs. LINK JUICE - SEO term referring to the equity passed to a site via links (either internal or external). High authority, high traffic sites have more link juice, which will more positively affect your rankings, than a low authority, low traffic site. The more link juice your site has, the more positively the search engines will view it. LINK POPULARITY - How many websites link to yours, how popular those linking sites are, and how much their content relates to yours. Link popularity is an important part of Search Engine Optimisation, which also values the sites that you link out to. LINK RECLAMATION - This is when outreach is performed to earn backlinks to your site. The situations in which this occur can be if your domain name changes, a re-branding occurs, or when your brand is mentioned online (in an article, blog post, etc.) and there is no link from the mention going back to your website. When this happens, reach out to the blogger, news outlet, or webmaster and request that a link to your site be added in to the appropriate anchor text. LOCAL SEARCH - A huge and growing portion of the search engine marketing industry. Local search allows users to find businesses and websites within a specific (local) geographic range. This includes local search features on search engines and online yellow page sites. Optimising for local search requires different practices than for traditional Search Engine Optimisation. LOCAL BUSINESS LISTINGS - Each of the major search engines offer local business listings that appear next to maps at the top of the page on many locally targeted searches. Business may either submit new requests or claim existing local business listings if the search engines have already added the company to the results. Having a website is not required for having a local business listing. LONG TAIL KEYWORDS - Rather than targeting the most common keywords in your industry, you can focus on more niche terms that are usually longer phrases but are also easier and quicker to rank for in the search engines. Long tail keywords can amount for up to 60% or so of a site’s search traffic.

MARKETING AUTOMATION - Software suites that combine a variety of popular online marketing strategies like email, social media, CRM and SEO into one platform. In addition to efficient and automatic completion of a variety of marketing tasks, these softwares also allow marketing teams to view a more direct correlation between their efforts and ROI from online marketing. MENTION - when your brand is mentioned on a website. Getting mentioned on another website is an excellent way to build up your backlinks, or to reach out and do link reclamation. The more mentions your brand gets from relevant (preferably high authority) websites, the better your site will rank on SERPs. META SEARCH ENGINE - A search engine that gets listings from two or more other search engines rather than crawling the Web itself. META TAGS - (see also keyword tags, description tags etc.) – Meta tags allow you to highlight important Keywords related to your site in a way that matters to Search Engines, but that your website visitors typically do not see. Meta tags have risen and fallen in terms of valuation by internet marketers and search engines alike (see Keyword Stuffing), but they still play an important role in Search Engine Optimisation. Examples of meta tags include Header Tags and Alt Tags. MICROBLOGGING - Microblogging refers to platforms allowing you to post information in snippets of 140 characters at a time via phone or Web. Twitter quickly became the dominant global player to the point where its name is synonymous with microblogging. In China, however, there are other popular microblogging services, generically called weibo. MICROSITES - a site created by a business or online publisher, for a specific purpose, that functions independently from the primary website of a business/publisher. While the microsite is independent, it still has the capacity to generate relevant traffic to a business for sales, lead generation, or referrals to a primary website. Microsites are generally created for events, specialised topics or services, or for content creation on a specific topic. MOBILE-FRIENDLY - Mobile Friendly – In today’s world it is essential that your site is optimised for mobile users. The site display must be able to shrink down to display on a mobile device while still being functional and user-friendly. There are 3 ways to ensure that your site is mobile friendly: Responsive Web Design: Serves the same HTML code on the same URL no matter what device while rendering the display based on screen size. Dynamic Serving: Uses the same URL regardless of the device; however, generates a different version of the HTML depending on the device and what the server knows about the user’s browser. Separate URLs: Serves different code to each device on separate URLs. After detecting the device, this configuration redirects the to the appropriate page. Be sure to check the mobile friendliness of your site with Google’s Mobile-Friendly Test Tool. MOBILE MARKETING - As cell phone technology advances, advertisers can not reach their target audience virtually anywhere. While mobile marketing is really just an extension of online marketing, it provides businesses many new opportunities and challenges. How does your website look on your Blackberry or Treo?

NATURAL LISTINGS - Also referred to as “organic results”, the non-advertised listings in Search Engines. Some search engines may charge a fee to be included in their natural listings, although most are free. How high or low your website is ranked depends on many factors, two of the most important being content relevance and Link Popularity. NAVER - Naver is Korea’s largest search engine and Web property. They offer paid search programs, although their pay per click program for non-Korean marketers has primarily been offered through Yahoo! / Overture – Korea. Naver’s closest Korean competitor is Daum. NEUROMARKETING - A relatively new field of marketing, which incorporates neuroscience as a means of predicting consumer behavior. Neuromarketing takes into account the brains behavior to marketing tactics, particularly the ‘rewards center’ of the brain, as an attempt to create marketing campaigns that target markets will respond more strongly to on a subconscious level.

OPT-IN - This type of registration requires a person submitting information to specifically request he or she be contacted or added to a list. Opt-ins typically lower lead flow rates and raise Costs per Acquisition from internet marketing campaigns, but may produce higher percentages of interested leads. OPT-OUT - Here people are automatically signed up to receive contact, but can opt out of receiving newsletters, calls, etc. at any time. ORGANIC LISTINGS - See Natural Listings. OUTBOUND LINKS - Links on any Web page leading to another Web page, whether they are within the same site or another website.

PAGERANK - PageRank is a value that Google assigns for pages and websites that it indexes, based on all the factors in its algorithm. Google does release an external PageRank scoring pages from 1-10 that you can check for any website, but this external number is not the same as the internal PageRank Google uses to determine search engine results. All independent search engines have their own version of PageRank. Potentially interesting fact: PageRank was named for Google’s Larry Page and it is calculated at the page level – pun fun! PAID INCLUSION - Advertising program where pages are guaranteed to be included in a search engine’s index in exchange for payment, though no guarantee of ranking well is typically given. For example, Looksmart is a directory that lists pages and sites, not based on position but based on relevance. Marketers pay to be included in the directory, on a CPC basis or a per-URL fee basis, with no guarantee of specific placement. PAID LISTINGS - Listings that search engines sell to advertisers, usually through paid placement or paid inclusion programs. In contrast, organic (natural) listings are not sold. PAID PLACEMENT - See Paid Search below. PAID SEARCH - Also referred to as Paid Placement, Pay Per Click, and sometimes Search Engine Marketing, paid search marketing allows advertisers to pay to be listed within the Search Engine Results Pages for specific keywords or phrases. Paid placement listings can be purchased from a portal or a search network. Search networks are often set up in an auction environment where keywords and phrases are often associated with a cost-per-click (CPC) fee. Google AdWords and Yahoo! Search Marketing are the largest networks, but Microsoft adCenter (live.com) and other sites also sell paid placement listings directly as well. A good search engine marketing company offering Paid Search will select an exhaustive set of industry-related Search Terms, set up your accounts, write advertising copy, create Landing Pages, control your bidding (how much you’re willing to pay per Search Term click) and budgeting, and test and refine your advertising for effectiveness. PAY-FOR-PERFORMANCE - Term popularized by search engines as a synonym for pay-per-click, stressing to advertisers that they are only paying for ads that ‘perform’ in terms of delivering traffic, as opposed to CPM-based ads, which cost money, even if they don’t generate a click. PAY PER CLICK (PPC) - See Cost per Click (CPC), above. The most common type of digital advertising cost structures is PPC marketing. Google, Bing, Yahoo!, and many more search engines use PPC. This cost structure is also used for social media advertising platforms like Facebook, LinkedIn, and Pinterest. PERMISSION MARKETING - Along the lines of Opt-in registrations, permission marketing focuses on receiving the consent of users before being contacted or, in some cases, even seeing an advertisement. Permission marketing is centered around the concept that people are increasingly tuning out the barrage of advertisements they see each day. Its focal tenet is that a business will have a better chance of gaining a client when the client first gives permission to be sent an ad or contacted. Search engine marketing by its nature can be thought of as a type of permission marketing – showing advertisements to people already searching for that information – as long as the ad is relevant to what they are searching. PHRASE MATCH - This match type is more specific than broad, but not as specific as exact. This bid type allows your ads to show for phrases that exactly contain your keywords or are close variations. POP-UNDER - An advertisement that opens in a new Web Browser window once you visit a particular page or take some other action. Considered less annoying than Pop-Up ads because the new window appears behind the existing one. POP-UP - An extremely abused type of online marketing advertisement, pop-ups open new windows on your screen that partially or wholly cover your current Web Browser window. Some search engines ban ads that create a certain number (or even any) pop-up ads. Direct Online Marketing™ does not include pop-ups or pop-unders as part of its internet marketing services. PREMIER GOOGLE PARTNER - This valuable designation was added in 2016 to recognize the top performing agencies that meet additional certification and company performance requirements. PRESS OPTIMIZATION - The optimizing of press releases for search engines. This process has many similarities to Search Engine Optimization, although it focuses much more on Keyword use in content creation in regards to how press releases are often picked up by Blogs and other forms of new media. PRICE EXTENSIONS - Additional information that can show with your mobile text ads, showcasing your services and range of products, and how much they cost. PUSH NOTIFICATIONS - are messages that pop up on mobile devices, that originate from a specific app or server. It’s not necessary to be using your mobile devices, or even be in the app, to receive push notifications. They act as a way to keep the user engaged with the app, and hopefully take action (ex: send a coupon, event notification, etc.).

QUERY - Query is another term for “keyword” or “search term.” Within Google AdWords, search query reports show the actual terms that searchers used to click on your ads, as opposed to the advertised keyword that is in your account. These two sets of words may or may not be the same. QUALITY INDEX - Yahoo! Japan’s version of the more widely known AdWords Quality Score. Along with bids, it affects an advertiser’s ad rank (position) and actual cost per click. It functions similarly to Google’s Quality Score. QUALITY SCORE (QS) - A numerical score AdWords assigns to various account components (e.g. campaigns, ads), but only shows to account holders for keywords. Quality Score shows on a 1-10 scale. While Google doesn’t give out its exact formula, the three main components are: ad quality (judged by historical click through rate and normalised for position to estimate an expected CTR); ad relevance (including the use of ad extensions); and landing page experience. At a basic level, the higher your QS, the higher your ads can appear at both lower bids and actual costs per click.

RANK - How well a particular Web page or website is listed in the Search Engine’s Results. For example, a Web page about apples may be listed in response to a query for “apples.” However, “rank” indicates where exactly it was listed – be it on the first page of results, the second page or perhaps the 200th page. Alternatively, it might also be said to be ranked first among all the results, or 12th, or 111th. Overall, saying a page is “listed” only means that it can be found within a search engine in response to a query, not that it necessarily ranks well for that query. Also known as position. RANKBRAIN - Another notable Google algorithm update is known as RankBrain. In October 2015, Google announced that machine learning (Artificial Intelligence) had been deeply ingrained into Google search and is supposedly the third most important search ranking factor. Going beyond just keywords, Google is trying to understand the diverse ways in which users turn to search engines to answer their queries. REAL SIMPLE SYNDICATION (RSS) - An increasingly popular new technology that allows information to be easily shared on websites or given directly to users per their request. Click here for a feed to the Official Direct Online Marketing™ Blog. RSS feeds create new online advertising opportunities, although marketers are still debating how best to use them. RECIPROCAL LINK - A link exchange between two sites. Both sites will display a link to the other site somewhere on their pages. This type of link is generally much less desirable than a one-way inbound link. REMARKETING - Remarketing is Google AdWords’s term for retargeting. RESULTS PAGE - Also referred to as a Search Engine Results Page. RESPONSIVE ADS - Responsive ads automatically adjust their size, appearance, and format to fit just about any available ad space. For example, your responsive ad might show as a native banner ad on one site and a dynamic text ad on another, as it automatically transforms itself to fit precisely where you need it to go to meet your advertising goals. RETARGETING - Think of retargeting like cyberstalking. Someone performs an action (often a visit to your site) and has a cookie placed on her or his browser. Then as they go visiting other sites around the Web, your ad appears in front of them, as a banner or other type of display ad, on whatever sites they visit – so long as that site accepts ads from the ad network you use for retargeting. Retargeting can be done through various ad networks and platforms. RETURN ON INVESTMENT (ROI) - The key statistic for many companies: are your advertisements generating profits, and how much profit given the money you have had to pay. Direct Online Marketing™ always has its eye on ROI for all partners…and you should, too! RICH MEDIA - Web advertisements or pages that are more animated and/or interactive than static Banners or pages. ROBOT OR BOT - See Crawler. ROBOTS.TXT - A file used to keep Web pages from being indexed or to tell which pages you want a search engine to index. RUN OF SITE (ROS) - A contract specifying Run of Site means that a Banner or other type of online advertisement can appear on any page, and usually in any open placement, of a particular website.

SCHEMA MARKUP - Schema markup is a piece of code you can add to a page’s HTML to help search engines understand what is your website about and what type of information it contains. It pairs up words with specific values that help the search engines to categorise and index your content. Basically, instead of hoping Google understands what you are, you tell it directly through pieces of code that the search engine robots are able to read, process and use to return more informative results to users. For example, if you’re a dentist or brick and mortar store you might want to point that out using the proper tags so you won’t have to rely solely on keywords. I SCRAPING - The process of copying content from one Web property and using it on another. In other words, stealing. Scraping technologies have evolved because of the needs for content and to stay ahead of legitimate content creators trying to protect what they’ve written. Some companies offer content monitoring to help protect against scraping. SEARCH ENGINES - Search engines are places people go to search for things on the internet, such as Yahoo!, Google, or bing. Most search engines provide websites two ways of appearing: Natural (free) and Paid. Natural Listings, also referred to as organic listings, appear based on the search engines’ own formulae. You can’t pay to have your site listed higher (although some search engines require that you pay to be included in the Natural listings), but you can perform Search Engine Optimisation (SEO). Paid Listings usually appear above or to the side of Natural listings and are typically identifiable as advertisements. The most common cost for advertising on Paid listings through Paid Search is Pay per Click (PPC). SEARCH ENGINE MARKETING - All forms of marketing involving search engines – chiefly Search Engine Optimisation and Paid Search Marketing. Sometimes this term will also be used to refer to Paid Search exclusively. SEARCH ENGINE OPTIMISATION (SEO) - A fancy way of saying “making your site search engine friendly.” Search engine optimisation is typically difficult to do on your own, especially given the increasing complexity and differences among all the search engines. Two important factors that rank highly in all major search engines are Link Popularity (how many websites – and how highly ranked those sites are – link to you) and relevant content (how pertinent information on your website or a particular Web page is to a search). SEARCH ENGINE REPUTATION MANAGEMENT (SERM) - Think of Search Engine Reputation Management as online spin control. SERM allows a person or organization better positioning through strategy involving Search Engine Optimisation, Paid Search Marketing, Press Optimisation, Blogging, and Social Media. The most important part of SERM is starting early – before a crisis. Also referred to as online reputation management. SEARCH ENGINE RESULTS PAGE - Search Engine Results Pages, or SERPs, are the Web pages displayed by any Search Engine for any given search. They display both Natural (organic) Listings and Pay-Per-Click ads. How high you are listed and where your ad is shown depends on Search Engine Optimization; and paid Search Engine Marketing respectively. SEARCH RETARGETING - A specific type of Retargeting that allows an advertiser to show ads to searchers of given keywords who have never visited the advertiser’s site. SEARCH TERMS - A search term is a word or group of words that a person types into a Search Engine to find what they are looking for. Based upon what a company sells, a website should incorporate the most popular or most popular specific search terms into the copy as Keywords. Figuring out the appropriate search terms to put into a website and to advertise on is a huge part of a Search Engine Marketer’s job. SEM - SEM is actually an acronym for search engine marketing and may also be used to refer to a person or company that does Search Engine Marketing – either Paid Search, Search Engine Optimisation, or both. SEO DEFINITION - What is SEO? It's actually an acronym for Search Engine Optimisation and may also be used to refer to a person or company that does search engine optimisation. SHOPPING ADS - Formerly known as Product Listing Ads (PLAs), these ads appear in both Google and Bing search results as images of individual products above the search results. These ads are specifically for ecommerce companies and instead of using keywords, ads are triggered by searches containing words in the product’s title, description, or attributes. SITE RETARGETING - The most common form of retargeting: displaying your ads to a visitor based on a visit to your site, or individual page of your site. These cookie-based can appear on any publisher throughout the ad network being used. Various targeting options exist, including only showing ads when a certain page has been visited (such as a landing page) and an action has not been completed (e.g. a conversion). SOCIAL COMMERCE - Selling goods directly online through through social media channels. Just like “electronic commerce” was shortened to “ecommerce”, social commerce is sometimes shortened to “s-commerce” or “f-commerce,” the latter short for “facebook commerce.” SOCIAL MEDIA - A type of online media where information is uploaded primarily through user submission. Web surfers are no longer simply consumers of content, but active content publishers. Many different forms of social media exist including more established formats like Forum and Blogs, and newer formats like Wikis, podcasts, Social Networking, image and video sharing, and virtual reality. SOCIAL MEDIA MARKETING (SMM) - An online marketing mix that utilises the different strategies available through social networking sites to promote a product or service. Social media marketing combines traditional online advertising elements that are native to social networks with the creation of “shareworthy” content that users of social media are likely to promote through their accounts. A highly effective strategy for companies interested in driving brand awareness with highly targeted demographics. SOCIAL NETWORKING - A type of Social Media, Social networking websites allow users to interact and create or change content on the site. These sites, of which businesses are now using for marketing purposes, allow users to create their own websites / online spheres (e.g. LinkedIn and facebook), share photographs (e.g. flickr), microblog / text small bits of information to their personal community (e.g. twitter) or recommend information for others to find on the Internet (e.g. del.icio.us and Digg). The sites in this last grouping are also referred to as social bookmarking or social news sites. There are also a growing number of sites that are heavily dependent on mobile and geographic locations, such as foursquare. SPAM - Can refer to unwanted data sent via email or put on a website to game a search engine. You’re probably aware of spam in the classic email sense and hopefully also aware of the strict standards and penalties associated with the CAN-SPAM Act. Spam to a search engine is Web content that the search engine deems to be detrimental to its efforts to deliver relevant, quality search results. Some search engines have written guidelines about what they consider to be spamming, but ultimately any activity a search engine deems harmful may be considered spam, whether or not there are published guidelines against. Examples of spam include the creation of nonsensical doorway pages designed to pleased search engine algorithms rather than human visitors, or heavy repetition of search terms within a page (i.e., the search terms are used tens or hundreds of times in a row). Spam derives its name from a popular Monty Python skit. SPIDER - A noun and a verb, Search Engines have spiders crawl through all the linked pages of a website to gather information to include the site in their Natural Listings and also use to determine their ranking on various Search Terms. STICKINESS - How often people return to a website. Constant updates, news feeds, and exclusive content are all ways to make a site stickier. STRUCTURED SNIPPETS - Structured snippets allow your ads to highlight specific aspects of your products and services. These ad extensions provide context on the nature and variety of your products and services before visitors click through to your site. SUBDOMAIN - Also refered to as a 3rd level domain is very simply, a domain that is part of a main domain. “58.236.248.236/dom” is a subdomain. “.com” is the top level domain, “directom” is the second level, and “www” is the third. Subdomains can be created at any time with no limit and with out a registrar. A common reason to create subdomains would be to differentiate a sector of your business such as “info.yoursite.com” or “tools.yoursite.com.” SUBMISSION - The act of submitting a URL for inclusion into a search engine’s index. Unless done through paid inclusion, submission generally does not guarantee listing. In addition, submission does not help with rank improvement on crawler-based search engines unless search engine optimisation efforts have been undertaken. Submission can be done manually (i.e., you can fill out an online form and submit) or automated, where a software program or online service may process the forms behind the scenes. SUBPAGE - A page that appears below the top-level pages in a website’s naviagation. These pages often appear as drop downs in a top navigation bar or sidebar menu. Think of subpages as “child pages” of the “parent page.” For example www.yoursite.com/about-us/ would be a subpage of www.yoursite.com while www.yoursite.com/about-us/contact is a subpage of www.yoursite.com/about-us.

TAGS - Words or phrases used to describe and categorise individual blog posts, videos, and pictures. Correctly using tags organises content for users and can help with visibility through SEO and social media optimisation. TAKEOVER ADS - A type of display advertising typically reserved for high profile brands and products (consumer goods, new mass media releases, sporting events) on high traffic online publications. Commonly referenced on the homepages of sites like Yahoo!, MSN, or even ESPN.com, this advertising strategy is often called a “homepage takeover”. To deploy this as an advertising tactic, publishers allow an advertiser to place creative in each available ad spot in their layout. As web development has progressed, takeover ads can also incorporate creative into the site background, or even have some type of interactive component. TARGETING - Shaping internet marketing campaigns to attract certain specific groups of prospective clients. Examples of Targeting include women, gun owners, and Medicare recipients. Behavioral Targeting is a newer, specific type of focus for advertisers. TOPIC MODELING - An SEO strategy used when creating or optimising content based on the primary keyword selected for a page. Identify keywords related to the same subject of the primary keyword to utilise as secondary keywords. Then include / optimise content around the new keywords for a more robust page around the same topic. TEXT AD - An online advertisement that contains only written copy. Paid listings found on the results pages of the main Search Engines are currently Text Ads, although this is starting to change. Soon you should expect to see video ads pop up here occasionally. THREE WAY LINKING - A link building strategy designed to create two one-way links between sites that want to complete a link exchange. When using this link building tactic, one website owner involved in the exchange of links typically has access to more than one property. After adding an external link from one site (in this example, “Site A”) to another destination (“Site B”), then Site B places a external link to a third domain (“Site C”). Therefore, a three way link exchange is completed when Site A links to Site B, and Site B links to Site C. TLD - TLD stands for Top Level Domain. The TLD is determined by whatever comes at the end of a domain name at its root – meaning without any page names. TRACKING CODE - Information typically included in the URL that allows an advertiser to track the effectiveness of various aspects of an advertisement. Commonly tracked items include Search Term and referring Search Engine. Direct Online Marketing™ relies heavily on tracking code because tracking results is the only way to determine how effective our internet marketing services are. TRUEVIEW ADS - A video ad created in Google AdWords. TrueView video ads come in two formats: in-stream and in-display. In-Stream ads appear before videos on YouTube and the Display Network. In-display ads can appear in YouTube search results, videos, or on Partner websites. TWITTER RETARGETING - Twitter Tailored Audiences are used to create retargeting campaigns that can serve ads to people who have previously interacted with your brand. There are three ways to use Tailored Audiences including lists, website retargeting with the Twitter tag, and mobile app interactions.

URL - Uniform Resource Locator. These are the letters and symbols that make up the address of specific Web pages. UNIQUE VALUE PROPOSITION (UVP) - In essence, what it is that sets your product, service, or company apart from others and why potential clients should care enough to choose you. UNIVERSAL SEARCH - The placement of multiple types of results within a general search so that a user receives images, videos, local search results, news articles, and more next to general Web pages. Also called blended search. USABILITY - How easy it is for a user to navigate a website and find the information he or she is seeking. USER-GENERATED CONTENT - Brands with a dedicated audience will sometimes try to include them in the content creation process. Known as user-generated content, or “UGC,” users or community members of a brand will create and contribute their original content for the brand. This content is usually posted via social media or directly on the brand’s website. These are great for increasing community engagement, gaining insight on brand sentiment, and adding diversity to a brand’s content portfolio.

VIDEO MARKETING - An online marketing strategy that leverages the consumption of videos by internet users to promote a brand, product, or service. As smartphone technology has advanced and video publication online has become more widespread, video marketing strategies have increased their application to many areas of the online marketing mix. Advertisers can now use video as a viral marketing strategy, as a corporate communication strategy, as a way to increase thought leadership and expertise, or even to live stream events. VIRAL MARKETING - A newer method of internet marketing that attempts to make advertisements so interesting that viewers will pass them along to others free of charge to the advertisers.

WEB 2.0 - A trendy buzzword for the internet marketing services industry, but also a legitimate idea and movement: the internet as a platform. Wikis, MySpace, and user-edited search all operate under this premise. WEB BROWSER - The program you use to access the internet. Common browsers include Microsoft Internet Explorer (IE), Apple’s Safari, and Mozilla Firefox. WEBINAR - “Web Seminar”. These virtual seminars allow people from anywhere in the world to attend via an internet connection. They offer tremendous opportunities for businesses to reach out to people over large geographic areas at low costs. WEB METRICS - See Analytics. WEIBO - Weibo refers to microblogging in the Chinese market. Unlike the rest of the world where twitter is the only major player at this point, China has two major competing weibo services: Sina Weibo (#1) and Tencent Weibo (#2). A key advantage of these weibo platforms over twitter is the amount of information individual Mandarin characters can convey. Therefore, a single weibo post (tweet) of 140 characters can convey as much information as two paragraphs in English and other languages. WHITE HAT SEO - Used to describe certain Search Engine Optimisation (SEO) methods, being “white hat” means using only SEO techniques that are completely above board and accepted by the Search Engines. Doing the opposite (Black Hat) can lead to your website seeing its rankings drop drastically – or being banned altogether – even if the search engine optimisation tactics aren’t currently banned by search engines. WIKI - A user-written, -controlled, and –edited site. Anyone with web access can change information appearing on Wikis, which can be about broad or specific topics. Wikis are becoming increasingly popular websites as people search for quality and (hopefully) unbiased information. The best known example is Wikipedia. WORDPRESS - WordPress is an extremely popular Content Management System. Developed originally for blogs, WordPress offers a great degree of flexibility and functionality.

XML - Extensible Markup Language. Content developers use this language with a variety of forms of content, including text, audio, and visual in order to allow users to define their own elements and pull the data at their pace. XML has played a huge part in the transformation of the Web towards Web 2.0.

YANDEX - Yandex is the fastest growing search engine in the world, serving primarily Russia and other countries formerly part of the Soviet Union. It has been experimenting with an English-based search engine, but its main operations are for its Cyrillic engine. They do also offer a Google AdWords-like paid search program: Yandex Direct.

Z-INDEX - Using the z-index property of CSS allows you to better control positioning of overlapping elements. This element is sometimes used for black hat SEO purposes.